itSMF USA Regional - Mid Atlantic
January 4-5, 2007
Grand Hyatt Washington
Less Theory More Reality:
Learn best practice approaches from Top IT organization’s experience and results!
The itSMF USA Regional Event - Mid Atlantic is a vendor-neutral conference featuring Industry and practitioner presenting proven best practices implemented in some of the Top IT organizations in the world. It emphasizes proven, standardized processes and best practices gleaned from the top IT organizations in the world as they are applied to IT service management.
Whether new to ITIL or years into an ITSM program, the itSMF USA Regional-Mid Atlantic is the Conference for IT Professionals to learn best practices for improving the quality and reducing the costs of providing IT services.
Featured Keynote Speakers
Best Practice for Service Delivery
This publication is concerned with the delivery of a quality, cost-effective IT service. ITIL® advocates establishing Service Level Agreements between an IT directorate and its customers. Guidance is given on setting up and managing the functions which must be in place in order to provide the agreed services, such as availability management, capacity management and contingency planning.
2001. 376 pages ISBN0-11-330017-4
Best Practice for Service Support
This publication covers the related functions, which provide stability and flexibility for IT service provision. It deals with the identification and recording of the IT configuration, day-to-day communication with users and the control and co-ordination of incidents, problems and changes.
2000. 306 pages ISBN 0-11-330015-8
Introduction to ITIL
The Introduction to ITIL® covers all the products in the ITIL series. It provides a thorough and convenient introduction to the field of IT Service Management and the ITIL books. It is ideal for the student, the practitioner or those needing a grasp of the concepts in order to interface with Service Managers.
2005. 242 pages. ISBN: 0-11-330973-2
*Books may be picked up during registration at the event. Choices will be limited to availabilty.
Learn best practice approaches from Top IT organization’s experience and results!
The itSMF USA Regional Event - Mid Atlantic is a vendor-neutral conference featuring Industry and practitioner presenting proven best practices implemented in some of the Top IT organizations in the world. It emphasizes proven, standardized processes and best practices gleaned from the top IT organizations in the world as they are applied to IT service management.
Whether new to ITIL or years into an ITSM program, the itSMF USA Regional-Mid Atlantic is the Conference for IT Professionals to learn best practices for improving the quality and reducing the costs of providing IT services.
Why should my company send me to this conference?
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Featured Keynote Speakers
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Fred Duball Virginia Information Technology Agency |
Matthew Miszewski State of Wisconsin |
Jim Matthews Charter Communications |
Richard Gordon US Securities and Exchange Commission |
*REGISTER BEFORE DECEMBER 7TH AND RECEIVE ONE OF THE FOLLOWING!
Best Practice for Service Delivery
This publication is concerned with the delivery of a quality, cost-effective IT service. ITIL® advocates establishing Service Level Agreements between an IT directorate and its customers. Guidance is given on setting up and managing the functions which must be in place in order to provide the agreed services, such as availability management, capacity management and contingency planning.
2001. 376 pages ISBN0-11-330017-4
Best Practice for Service Support
This publication covers the related functions, which provide stability and flexibility for IT service provision. It deals with the identification and recording of the IT configuration, day-to-day communication with users and the control and co-ordination of incidents, problems and changes.
2000. 306 pages ISBN 0-11-330015-8
Introduction to ITIL
The Introduction to ITIL® covers all the products in the ITIL series. It provides a thorough and convenient introduction to the field of IT Service Management and the ITIL books. It is ideal for the student, the practitioner or those needing a grasp of the concepts in order to interface with Service Managers.
2005. 242 pages. ISBN: 0-11-330973-2
*Books may be picked up during registration at the event. Choices will be limited to availabilty.
